How to return products

 

We want to make returns as simple as possible while protecting product quality and minimizing unnecessary shipping. Please review the steps below to ensure your return is processed smoothly.


1. Check Return Eligibility

Before initiating a return, please ensure your item meets our Returns & Refunds Policy. We accept returns for:

Items that don’t fit

Damaged or defective products

Incorrect items received

Items must be returned in unused, unworn condition, with all original tags and packaging. Items marked as Final Sale are not eligible for return.


2. Request a Return Authorization (RA)

To initiate a return:

  1. Email admin@mazonkiki.com with the subject line “Return Request”

  2. Include your order number and reason for return

  3. If your item is defective or incorrect, please attach a clear photo of the issue

Once your request is approved, you’ll receive a Return Authorization Form (RA#) by email. Print this form and include it inside the return package.

⚠️ Do not send back items without prior approval. Unauthorized returns may not be processed.


3. Ship Your Return

Unless your item is damaged or incorrect:

  • Return shipping is at your own expense

  • Original shipping charges are non-refundable

We recommend:

  • Using a trackable shipping method

  • Purchasing shipping insurance, especially for higher-value items

You will be given our designated returns address (typically via a U.S.-based returns service like MyUS) after your return is approved.


4. Refund Processing

  • Once we receive and inspect your return, we’ll notify you via email

  • If approved, your refund will be processed within 5 business days

  • Refunds are issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank/payment provider

  • During busy periods, refunds may take up to 10 business days from the date of receipt


Questions?

If you have any questions about the return process, please email us at admin@mazonkiki.com — we’re here to help!