Privacy policy
Privacy Policy
This Privacy Policy explains how Mazonkiki collects, uses, discloses, and protects personal information when you visit our website, make a purchase, contact us, subscribe to our emails, or otherwise interact with us.
By using our website or providing personal information to us, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Return or customer service information
- Newsletter or marketing preferences
When you place an order, payment information may be collected and processed by our payment providers. Mazonkiki does not directly store full credit card details.
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Approximate location
- Cookies and similar tracking information
How We Use Your Information
We use personal information to:
- Process and fulfill orders
- Ship products to you
- Process returns and refunds
- Communicate with you about orders, returns, or customer service matters
- Respond to questions or requests
- Send marketing emails, where permitted
- Improve our website, products, and customer experience
- Detect, prevent, or investigate fraud, unauthorized transactions, or misuse of our website
- Comply with legal, tax, accounting, and regulatory obligations
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, analyze website traffic, improve the shopping experience, and support advertising or marketing activities.
You can adjust your browser settings to refuse or delete cookies. However, some parts of the website may not work properly if cookies are disabled.
Email Marketing
If you subscribe to our email list or otherwise agree to receive marketing communications, we may send you emails about products, promotions, launches, or other Mazonkiki updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted third parties who help us operate our business, including:
- Website and ecommerce platform providers
- Payment processors
- Shipping carriers and fulfillment partners
- Email marketing providers
- Analytics and advertising service providers
- Customer service or business support providers
- Professional advisors, where necessary
- Government, regulatory, or law enforcement authorities where required by law
These third parties are only provided with the information needed to perform their services.
Shipping, Fulfillment, and Returns
Because Mazonkiki sells physical products, we may use your name, shipping address, email address, phone number, and order details to fulfill, ship, deliver, return, or exchange products.
As Mazonkiki transitions to Canadian-based fulfillment, customer information may be shared with Canadian shipping, fulfillment, or return service providers as needed to complete your order or process an approved return.
International Service Providers
Some of our service providers may be located outside Canada or may store or process information outside Canada.
When personal information is processed outside Canada, it may be subject to the laws of that country.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
How Long We Keep Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, legal, tax, accounting, fraud prevention, and business record purposes.
Your Choices and Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of certain personal information, where legally permitted
- Withdraw consent for certain uses of your information
- Opt out of marketing communications
To make a request, please contact us using the email address below.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so we can review and delete the information where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we may notify customers by posting an updated version on our website or by other appropriate means.
The updated policy will be effective when posted unless otherwise stated.
Contact Us
If you have questions about this Privacy Policy or would like to access, correct, or delete your personal information, please contact us at: