Terms of service
Terms of Service
Overview
This website is operated by Mazonkiki. Throughout the site, the terms “we,” “us,” and “our” refer to Mazonkiki.
By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Returns & Refund Policy.
Please read these terms carefully before using our website. If you do not agree with these terms, you should not use our website or place an order.
Use of This Website
You may use this website for lawful, personal, and non-commercial purposes only.
You agree not to:
- Use the website for any unlawful purpose
- Interfere with the security or operation of the website
- Copy, reproduce, modify, distribute, or commercially exploit website content without our written permission
- Use our images, product descriptions, branding, logos, or designs without authorization
- Attempt to access accounts, systems, or data that do not belong to you
We may update, suspend, or discontinue any part of the website at any time without notice.
User Accounts
You may be required to create an account to access certain features or complete purchases.
You are responsible for keeping your account login details confidential and for all activity that occurs under your account.
We reserve the right to refuse service, cancel orders, suspend accounts, or terminate accounts where we believe there has been misuse, fraud, abuse, or a breach of these terms.
Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, sizing information, colours, materials, and availability are accurate.
However, we cannot guarantee that all information on the website will always be complete, current, or error-free. Product colours may appear differently depending on your screen, device, lighting, or display settings.
If you are not satisfied with a product you receive, please refer to our Returns & Refund Policy.
Orders
When you place an order, you are making an offer to purchase the selected products.
An order is not accepted by Mazonkiki until we confirm the order and begin processing it. We reserve the right to accept, reject, or cancel any order for reasons including but not limited to:
- Product unavailability
- Pricing or product information errors
- Suspected fraud or unauthorized activity
- Incomplete or inaccurate customer information
- Shipping limitations
- Payment issues
- Website or system errors
If we cancel an order after payment has been taken, we will issue a refund to the original payment method.
Order Changes and Cancellations
Please review your order carefully before submitting it.
Once an order has been placed, we may not be able to change or cancel it, especially if it has already entered processing or shipping.
If you need help with an order, please contact us as soon as possible at:
We will do our best to assist, but we cannot guarantee that changes or cancellations will be possible.
Product Availability
Product availability may change without notice.
Although we try to keep inventory accurate, stock quantities may occasionally be incorrect or delayed in updating. If an item you ordered is unavailable, we will contact you and may offer one or more of the following:
- A refund
- A replacement item
- Store credit, if accepted by you
- Another suitable solution
We reserve the right to limit quantities purchased and to discontinue products at any time.
Prices and Currency
Unless otherwise stated, prices on Mazonkiki.com are shown in United States Dollars (USD).
Prices may change at any time without notice. Price changes will not affect orders that have already been accepted and confirmed.
The final amount charged may vary depending on your payment provider, currency conversion rates, bank fees, credit card fees, or other charges applied by third parties.
Payment
Payment is required at the time of purchase.
We accept the payment methods displayed at checkout. Available payment methods may change from time to time.
Payments are processed by third-party payment providers. By placing an order, you agree to the applicable terms and conditions of those payment providers.
Mazonkiki does not directly store full credit card details.
We reserve the right to cancel or refuse orders that appear fraudulent, unauthorized, suspicious, or in breach of these terms.
Taxes, Duties, and Import Charges
Customers are responsible for any applicable taxes, duties, customs charges, brokerage fees, import fees, or other government charges that may apply to their order, unless these are clearly included or collected at checkout.
For orders shipped within Canada, applicable Canadian taxes may be charged at checkout where required.
For international orders, customs duties, taxes, brokerage fees, or import charges may be charged by the destination country or carrier. These charges are the responsibility of the customer.
Shipping and Delivery
Please refer to our Shipping Policy for current shipping locations, estimated delivery times, costs, and procedures.
Delivery timelines are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, incorrect addresses, weather, labour disruptions, supply chain issues, or other circumstances outside our control.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
Mazonkiki is not responsible for orders delayed, lost, returned, or misdelivered because of incorrect or incomplete shipping information provided by the customer.
If an order is returned to us because of an incorrect address, failed delivery, or refusal to accept delivery, additional shipping charges may apply before the order can be resent.
Risk of Loss
Risk of loss or damage passes to the customer once the order has been delivered to the shipping address provided at checkout.
If tracking shows that an order has been delivered but you have not received it, please contact the carrier and email us at admin@mazonkiki.com so we can review the issue.
Returns and Refunds
Please refer to our Returns & Refund Policy for information about eligible returns, return conditions, approval requirements, return shipping costs, and refunds.
All returns must be approved before being sent back.
Customers are responsible for return shipping costs for standard returns, including size, fit, preference, or change-of-mind returns.
Mazonkiki will cover return shipping only where the return is due to an error on our part, such as an incorrect item, damaged item, defective item, or fulfillment mistake.
Consumer protection rules may still apply where a product is defective or where the wrong product is sent. For example, Consumer Protection BC says a customer should not be required to pay return shipping where a business sends the wrong product.
Final Sale Items
Items marked Final Sale are not eligible for return, refund, or exchange unless they arrive damaged, defective, or incorrect.
Please review product descriptions, sizing information, and photos carefully before purchasing Final Sale items.
Intellectual Property
All content on Mazonkiki.com, including text, product descriptions, photographs, graphics, logos, designs, icons, videos, website layout, and branding, is owned by Mazonkiki or licensed to us.
You may not copy, reproduce, distribute, modify, publish, sell, or use our intellectual property for commercial purposes without our prior written permission.
Third-Party Links
Our website may contain links to third-party websites, tools, apps, or services.
We are not responsible for the content, policies, practices, security, or accuracy of third-party websites or services. Your use of third-party websites is at your own risk.
Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.
Website Errors and Availability
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We reserve the right to correct errors, update information, change or remove content, suspend access, or cancel orders affected by website, pricing, product, or technical errors.
Limitation of Liability
To the fullest extent permitted by law, Mazonkiki is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, delay in delivery, inability to use the website, or reliance on website information.
Nothing in these terms is intended to limit rights that cannot legally be limited under applicable consumer protection laws.
Indemnity
You agree to indemnify and hold Mazonkiki harmless from any claims, losses, liabilities, damages, costs, or expenses arising from:
- Your breach of these Terms of Service
- Your misuse of the website
- Your violation of any law
- Your infringement of the rights of another person or business
Force Majeure
Mazonkiki is not responsible for delays or failure to perform caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, strikes, labour disruptions, transportation delays, customs delays, pandemics, technical failures, supplier issues, carrier delays, or government actions.
Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on our website and will apply from the date it is posted, unless otherwise stated.
Your continued use of the website after changes are posted means you accept the updated terms.
Governing Law
These Terms of Service are governed by the laws of Alberta, Canada and the applicable laws of Canada.
By using this website, you agree that any disputes will be handled under those laws, subject to any consumer protection rights that may apply in your province, territory, state, or country of residence.
Alberta’s consumer guidance emphasizes that consumers have rights to be informed, protected from unfair practices, and access remedies when harmed, so it is better not to write the terms as if Mazonkiki can override statutory consumer rights.
Contact Us
For questions about these Terms of Service, your order, or our policies, please contact us at: